Steward
Summary
Title:Steward
ID:1004
Job Type:Shipboard (hourly)
Job Location:Alaska
Starts:March 2018
Salary Range:$15.60 to $20.93/Hour
Description

MARITIME CAREER OPPORTUNITY IN ALASKA!
Travel around the beautiful waterways of the great state of Alaska while working onboard our beautiful ships! This is a unique opportunity for those who like to go places and meet people… the Alaska Marine Highway System (AMHS) provides great pay and benefits, as well as an excellent opportunity to build or advance a rewarding maritime career.

We are looking for new candidates to join our Passenger Services department as a Steward. The primary role of the Steward position is to provide "Exceptional Customer Service" for passengers and crew onboard our vessels in a positive, professional and safe manner. Team members help with tasks in the galley, dining room/cafeteria, crew & officer mess, public lounges, staterooms and all other areas as assigned.

SALARY INFORMATION
Starting pay ranges from $15.60 to $20.93 per hour depending on the position and operating region.

DESIRED KNOWLEDGE, SKILLS, AND EXPERIENCE
Professional cooking, food handling, and/or table service experience in food & beverage industry is highly desired. Strong computer skills, especially with using Point-of-Sale systems (computerized cash registers) and Microsoft Office programs preferred. Recent graduates with degree or certificate from a culinary arts program are encouraged to apply.

DESIRED ABILITIES AND TRAITS

  • A genuine desire to serve the public
  • Positive, outgoing, professional attitude
  • Adaptive to learning new skills and knowledge
  • Able to interpret and follow policy & procedure
  • Ability to take directions and work within a team
  • Able to maintain composure & professional demeanor
  • Adaptive to changes in a progressive work environment
  • Excellent communications skills: verbal, non-verbal, and written
  • Strong conflict resolution skills and ability to work within a diverse workforce

REQUIRED CERTIFICATIONS (upon hire)
To work onboard AMHS vessels, you must be in possession of the certificates listed below. You cannot be assigned to work without these documents and exceptions cannot be made. If offered the position, the successful applicants will be required to provide copies of these certifications to secure their place in the training program. Some of these certifications are issued by Federal Government agencies that might take several weeks or longer to obtain. Therefore, it is imperative for a successful applicant to start applying for these certifications as soon as a job offer is made. Fees associated with these certifications are the candidate's responsibility.
 

TWIC (Transportation Worker Identification Credential): This credential is issued by Transportation Security Administration (TSA), a division of the Department of Homeland Security. The ability to obtain this credential will require a criminal history/background check. The application process takes several weeks and must be started before applying for the MMC (Merchant Mariner Credential). More information is available at https://www.tsa.gov/for-industry/twic

MMC (Merchant Mariner Credential): Please contact your nearest US Coast Guard (USCG) office for obtaining the MMC. There are different versions of the MMC; you are applying for the entry level Steward with a Food Handler Endorsement. Make sure to indicate you need the Food Handler Endorsement. More information is available at https://www.uscg.mil/nmc/credentials/

Alaska Food Worker Card: This card is issued by Alaska Department of Environmental Conservation (DEC). An application is available at http://dec.alaska.gov/

English Proficiency Test (aka: Accuplacer or Compass): Proof of the passing score is required to attend Basic Safety Training. This test is administered through the University of Alaska, Southeast (UAS). Please contact UAS at uasktesting@uas.alaska.edu for instructions on how and where to take this test.

Training for Alcohol Professionals (TAP) ®: This certification is required for any crew member 21 and older. Information for obtaining this certification is available at https://alaskatap.com/


MINIMUM QUALIFICATIONS
High School diploma or equivalent
Must be at least eighteen (18) years of age
Must be eligible to obtain a TWIC and a MMC
Must be willing to submit to a physical and drug test
Ability to perform any required duties, with or without reasonable accommodation

APPLICATION PROCESS
Pursuing a career with AMHS is a lengthy process (average 6 months) and involves a considerable amount of time and resources for the applicant and the employer. This may not be an ideal position for those who are looking for a short term seasonal employment. Position remains open until filled and candidates may submit their application throughout the year. We use an online application platform for our entire recruitment process. All communications are handled through the online application platform. Applicants must have a reliable, accessible email account that is monitored on a daily basis, including the spam folders. Non-responsive applicants will be removed from further consideration.

TRAINING
Successful candidates will need to attend and complete the next available New Hire Orientation before they are ready for dispatch. Currently, new hire orientations are offered in March and October. Candidates with a job offer wo are not able to attend to their new hire orientation, for an approved reason, will be deferred to next available orientation. If the prospective hire fails to attend the two consecutive orientation, they will need to reapply for the position. New hires furnish their own transportation to the training sites in Alaska. Additional information about training will be provided if selected for hire.

WORK SCHEDULE
Most crew work on a week on/week off assignment schedule. Longer assignments may be possible, depending on the route. This is a 24/7 operation environment with various shifts. Working hours may vary from 8 to 12 hours in total, each day. Since employer paid travel for dispatching purposes is limited to selected locations within the State, new hires will need to take residence in Alaska. 

LIFE ONBOARD
This is a fast-paced and dynamic work environment with a very diverse workforce. Room and board is provided while on assignment (select vessels only). Crew stays in shared quarters and meals are provided at crew mess on most vessels. AMHS is a substance-free workplace and has a strictly enforced Drug & Alcohol Policy.

*A re-hire who recently worked for AMHS and has all of the required documentation might be able to rejoin our workforce without attending the entire New Hire Orientation. In such case, we will review the successful re-hire's documentation and determine if the re-hire needs to retake any of the training components offered during the new hire orientations.

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